Welcome to Neptune’s Rule Page. To safeguard the best interest of our Member-base and the values that govern our Community, we’ve listed our complete rule set below. These rules stretch across all of our services and should be respected by all of our users. Please take the time to click the boxes and read these rules carefully. Do not try to look for loopholes or try to haggle your way around them – just understand them. 

If you have any questions about these rules and regulations, or have a simple query of which you’d like to have clarified, please do not hesitate to contact our awesome support team via the email address at the bottom of the web-page. In addition, you may not like everything you see on Neptune. If you believe that any content on our Services is inappropriate or falls short of our values, please ensure to notify us as soon as possible.  We will be happy to help! 

General Rules


Instant Ban Violations

Neptune safeguards the following Characteristics:

  • Age;
  • Disability;
  • Gender Reassignment; 
  • Marriage and Civil Partnership; 
  • Pregnancy and Maternity;
  • Race;
  • Religion or Belief; 
  • Sex; and lastly, 
  • Sexual Orientation. 

Any form of discrimination against any of these factors will result in a ban without warning. 

All content found on Neptune’s services should be considered as “Safe for Work”. Therefore, external content and links must not contain any of the following:

  • Pornography, gross content or anything else we consider as NSFW;
  • Threats of violence or harassment; 
  • Soliciting, begging, auctioning, selling, advertising or referrals; and lastly, 
  • Any form of Discrimination. 

In addition, nudity and sexually explicit content or activities, such as pornography, sexual acts or intercourse, and sexual services, are prohibited. All uploaded content or activities conducted on NG services must be ‘safe for work’. Content or activities that threaten or promote sexual violence or exploitation are strictly prohibited and may be reported to law enforcement. Child exploitation will be reported to local governing authorities.

Activities or content meant to impersonate an individual may be considered harassment. Any attempts to misrepresent yourself as a member of NG’s representatives is a zero-tolerance violation and will result in an indefinite ban.  

If you’re granted administrative powers over any of our services, do not abuse these powers! We’ve entrusted you to do a job, please don’t make us regret that. 

Advertising other gaming communities is not permitted on any of our services. This goes as far as to include Direct Messaging other users within our community. 

The only exception to this rule is in the designated advertising area on our Discord which is only available to Neptune Members.

We prohibit the use of NG Services to facilitate malicious harassment. Harassment may include and not limited to:

  • Abusive videos, comments and messages;
  • Revealing someone’s personal information, including sensitive personally identifiable information such as social security numbers, passport numbers or bank account details;
  • Maliciously recording someone without their consent;
  • Deliberately posting content in order to humiliate, intimidate, degrade, abuse or bully someone or that creates a hostile environment for others;
  • Making hurtful and negative comments/videos about another person; and lastly,
  • Unwanted sexualisation, which encompasses sexual harassment or sexual bullying in any form.

Depending on the severity of the offense, we may ban for from our services without warning.

We’re always working to keep our services free of spam, scams and other deceptive practices that attempts to take advantage of our user base. Such activity includes:

  • Posting large amounts of repetitive, unwanted messages or user reports;
  • Distributing unauthorized advertisements;
  • Phishing;
  • Blackmail or extortion;
  • Defrauding others;
  • Spreading malware or viruses;
  • Misinformation (such as feigning distress, posting misleading metadata, or intentional channel miscategorization);
  • Tampering (such as artificially inflating follow or live viewer stats); and lastly, 
  • Selling or sharing user accounts.

Here at NG, we encourage free speech and try to defend your right to express unpopular points of view, but we do not permit hate speech. Hate speech refers to content or activities that promotes violence against or has the primary purpose of inciting hatred against individuals or groups based on certain attributes, such as:

  • Race or ethnic origin
  • National origin
  • Religion
  • Sexual orientation/gender identity
  • Sex
  • Age
  • Disability, medical condition or physical characteristics 
  • Veteran status

Any hateful conduct is considered a zero-tolerance violation and all accounts associated with such conduct will be indefinitely suspended without notice.

Community Guidelines

Breaking the Law

You must respect all applicable local, national, and international laws whilst using our Services. Any content or activity featuring, encouraging, offering or soliciting illegal activity is strictly prohibited.

Unsportsmanlike Conduct

NG promotes a safe and friendly environment. Thus, any activities, content or images that does not show fairness or respect to other users, especially towards the opposing team or user whilst participating in one of our events is prohibited.  

Violent or Graphic Content 

It is not permitted to post violent, graphic or gory content that’s primarily intended to be shocking, sensational or gratuitous on NG Services. Some people post videos that contain dramatised depictions of violence. If such content is not suitable for minors and you are the owner of said content, please specify this and where possible, age restrict the content.

Terrorist Content
We do not permit terrorist organisations to use NG for any purpose, including recruitment. NG also strictly prohibits content related to terrorism, such as content that promotes terrorist acts, incites violence or celebrates terrorist attacks. 

Vulgar Language

Some language is not appropriate for younger audiences. The use of sexually explicit language or excessive swearing in your content or associated metadata may lead to your content being removed or deleted without warning.

Additional Gaming Content Guidelines

Cheating in Online Games

Any activity, such as cheating, hacking, botting, bug abusing or tampering, that gives the account owner an unfair advantage in an online multiplayer game, is prohibited. This also includes exploiting another broadcaster’s live broadcast in order to harass them in-game, such as stream sniping.

Closed Alphas/Betas and Pre-Release Games

We ask that you respect all publisher/developer-enforced release dates, embargoes, and NDAs by waiting to broadcast these games until everyone else gets to.

Encouraging Terms of Service Violations

If you post content that encourages other users to violate our Rules, Regulations or guidelines, the content may be removed, your account may be penalised and in some cases your account may be terminated.

Additional Rules of Governance 

Neptune has many different servers, events, additional rules and terms of service that may be applicable from time to time. These rules stand as valid rules of governance and such be treated by our user base as such at all times. They do not go against our values and should be respected.

Self-Destructive Behaviour 

Any activity that may endanger your life or lead to your physical harm is prohibited. This includes, but is not limited to: suicide threats, intentional physical trauma, use of illegal drugs, and drinking excessively.